Ordered :

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We offer several secure payment methods to pay for your purchases. The shipment will start upon receipt and confirmation of your payment. You will receive an email confirming your payment and receipt of your order.

Inès khadraoui reserves the right to cancel an order made in the online store if the price or one of the specifications of the artwork is not displayed correctly.

To send you your order, we need a few days to prepare your shipment, generally between 4 and 5 working days. The shipping time varies according to the country of destination (2 to 4 days depending on the carrier).

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Means of payment :

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• Payment secured by debit card

• Payment by bank transfer - We accept payments by bank transfer from all countries. Contact us by email info@ineskhadraoui .com to receive our instructions.

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Shipping and Delivery:

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To ship your package, we use a professional carrier. You will receive a shipment tracking number (tracking code) from the carrier. This number will allow you to track the shipment until it is delivered by hand, against signature.

If you are absent during the delivery, the carrier will leave you a transit advice note in order to organize a new delivery appointment.

All our artworks are carefully and securely packaged in several layers of bubble wrap before being placed in a double corrugated cardboard box. Some specific works will be delivered in wooden boxes, made to measure.

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Deterioration of the artwork during transport

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If you observe a deterioration of the artwork on delivery, you must take photos of the damaged parcel  and artwork and send them to us within 48 hours by e-mail to contact@ineskhadraoui .com so that we can initiate a claim with the carrier. Take the time to check your package in the presence of the courier. You can refuse delivery if you find that the item is damaged and complete the carrier's delivery slip, explaining the reasons for the refusal (keep a copy of the delivery slip). In any case, please contact us quickly at contact@ineskhadraoui .com.

We will offer you a solution.

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International delivery costs and customs taxes

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Shipping costs and customs duties depend on the destination country.

Shipping costs are automatically calculated based on the recipient's address before your confirm your payment.

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Customs taxes :

• For France (excluding DOM-TOM) : No taxes.

• For other countries : Customs fees are not included in the delivery costs. They are your responsibility. You agree unconditionally at the time of confirmation of your order, to pay it to the carrier. The carrier will contact you prior to delivery. If you refuse, the artwork cannot be refunded.

 

If you wish to know the amount of customs fees before placing an order, we invite you to contact the customs officers in your country who will be able to tell you the applicable rate. We can provide you with a cost estimate by contacting us at info@ineskhadraoui .com.

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Return of the order (withdrawal period)

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The artwork does not meet your expectations, you have a period of 14 days, from the date of delivery of your package, to retract and be fully reimbursed (excluding defects found in the work).

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The return conditions are as follows:

The artwork will be returned in its original packaging (bubble wrap, foam, cardboard or original box...), taking care to respect all the principles of secure packaging of the artworks, and to insert the invoice. of purchase and the certificate of authenticity (received in the original package).

The artwork must not have any defect.

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Shipping and Return Costs:

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You will be charged for the return shipping cost of your artwork. Only DHL and UPS carriers are accepted. The applicable return shipping cost is the same as the amount charged when the artwork was shipped (see the delivery cost on your invoice). To receive your return label, please contact us by email at contact@ineskhadraoui .com.